This Privacy Policy explains how TruCreatives LLC (“TruCreatives,” “we,” “our,” “us”) collects, uses, stores, and protects personal information when you visit trucreatives.com, use our software (including TruPortals), join our communities, or engage with our services.
Who this applies to:
- Artists & creators
- Businesses & brands
- Gyms & service providers
- Medical & wellness practices (non-HIPAA unless stated)
- Cannabis operators & licensed businesses
1. Information We Collect
We may collect the following categories of information:
- Name, email address, phone number
- Account and login credentials
- Business or brand information
- Community participation data
- Usage data (calls, texts, emails, automations)
- Support communications
- Device, browser, and IP information
2. How We Use Information
We use information to:
- Provide and operate software and services
- Manage subscriptions and accounts
- Enable communication tools and automation
- Operate communities and educational programs
- Provide support and troubleshooting
- Improve platform performance
- Comply with legal obligations
3. Billing & Payment Data
Payments are processed through third-party payment processors. TruCreatives does not store full credit card numbers.
Usage-based charges (calls, texts, emails) are tracked for billing and operational purposes.
4. Email, SMS & Communications
By providing contact information, you consent to receive service-related and marketing communications, including emails and SMS.
- Message frequency varies
- Message & data rates may apply
- You may opt out of marketing communications at any time
Operational and account-related messages may still be sent where necessary.
5. Communities & User Interaction
Community participation is voluntary. Content shared within communities may be visible to other members. You are responsible for the information you choose to share.
6. How We Share Information
We do not sell personal information. We may share data with:
- Service providers supporting platform operations
- Payment processors
- Communication and infrastructure providers
- Legal or regulatory authorities when required
7. Cookies & Tracking
We use cookies and similar technologies for analytics, performance, and measurement. You can control cookies via browser settings.
8. Data Retention & Security
Information is retained only as long as necessary for business, legal, or operational purposes. We implement reasonable safeguards, but no system is 100% secure.
9. Your Choices & Rights
You may request to:
- Access or update your information
- Opt out of marketing communications
- Request deletion where legally permitted
10. Children & Minors
TruCreatives is intended for users aged 16 and older. Users under 18 may not enter paid agreements without guardian consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the effective date above.
12. Contact Information
TruCreatives LLC
131 Continental Drive, Suite 305
Newark, DE 19713, USA
Email: hello@trucreatives.com